Resources & Feedback
Helpful information — and a place to be heard.
Guides, official NDIS links and support lines for participants and families, plus a feedback form so we can keep improving how we support you.
Official links
NDIS resources for participants & families
NDIS Participant Booklets
Booklets 1–3 walk you through understanding, creating and using your NDIS plan.
Read on ndis.gov.auNDIS Pricing Arrangements & Price Guide
The current NDIS Pricing Arrangements and Price Limits — line item codes, hourly rates and support types.
View price guideNDIS Quality and Safeguards Commission
Where to raise a concern or complaint about any NDIS provider — including us.
Lodge a concernCarer Gateway
Free counselling, coaching, respite and peer support for family carers across Australia.
Visit Carer GatewayTranslating & Interpreting Service (TIS National)
Free interpreters in 160+ languages when you speak with us or any NDIS provider.
Book an interpreterEasy Read NDIS Guides
Plain-language, Easy Read documents covering plans, choice and control and your rights.
Browse Easy ReadSupport lines
If you or someone you love needs help right now.
Always Here Homecare
1300 378 403
Mon–Fri, 8:30am – 5:00pm
Emergency (Police, Fire, Ambulance)
000
Life-threatening emergencies
Lifeline — 24/7 crisis support
13 11 14
Free, confidential, any time
1800RESPECT
1800 737 732
Domestic, family & sexual violence
Beyond Blue
1300 22 4636
Mental health support, 24/7
NDIS National Contact Centre
1800 800 110
NDIS enquiries & plan questions
From our team
Guides from Always Here Homecare
Supported Independent Living (SIL): What It Is and What We Offer
A clear guide to Supported Independent Living, who it is designed for, and how we deliver it in line with the NDIS Practice Standards.
Respite, STA & MTA Explained
A clear guide to Respite, Short Term Accommodation (STA) and Medium Term Accommodation (MTA) under the NDIS.
Understanding the Difference Between NDIS Services
Core Supports vs Capacity Building, SIL, Plan-managed vs Self-managed — clearly explained.
How to Know If an NDIS Provider Is Right for You
Eight practical questions to ask any provider before you sign a service agreement.
Trauma-Informed Complex Care
How we support participants with complex, high-needs and trauma histories.
Feedback
Tell us how we're doing.
Compliments, comments and complaints all help us do better. Share your experience with the Always Here Homecare team — anonymously if you prefer.