Feedback, complaints or concerns
We welcome feedback and take concerns seriously. If something doesn't feel right, please speak to your coordinator or contact us directly.
Phone us
For any feedback or complaints, please call us on 1800 498 578. We are here to listen and work with you to resolve your concern.
How to share feedback
Choose the way that suits you.
Call us
Speak directly with our team on 1800 498 578. We will listen, record your feedback and work with you on next steps.
Call AHHCEmail us
Send your feedback or complaint to Admin@alwaysherehomecare.com.au. We aim to respond within two business days.
Email AHHCMake a referral or enquiry
Use our contact or referrals form to share details, and we will follow up with you directly.
Contact formNDIS Quality and Safeguards Commission
You can raise a concern with the NDIS Commission at any time, even if you have already spoken with us.
Visit NDIS CommissionWhat happens next
We will work with you.
Your feedback helps us improve. We will keep you informed, treat you with respect, and make sure you have support throughout the process.
- We acknowledge your feedback within two business days.
- We listen without judgement and treat your concern with respect.
- We work with you to understand what happened and what you would like to see change.
- We keep you informed of progress and outcomes.
- We use feedback to improve our services and training.
Let's craft a kinder tomorrow, together.
You'll be paired with a dedicated Care Coordinator who shapes a support plan around your goals, your routines, and the people you love. Expert guidance, transparent budgets, and warm in-home support — all in one place.