Always Here Homecare
Feedback

Feedback, complaints or concerns

We welcome feedback and take concerns seriously. If something doesn't feel right, please speak to your coordinator or contact us directly.

Call 1800 498 578Contact form
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Share your feedback

We are listening.

Use the form below to share a compliment, complaint, suggestion, or concern. You can also remain anonymous by leaving your contact details blank and calling us instead.

Your voice matters

Send us your feedback

Fields marked with an asteriskwith an asterisk are required.

Only if you'd like a call back. Include the area code.

We'll use this to let you know what we've done about your feedback.

At least 20 characters. Tell us what happened and what you'd like to see change.

By submitting this form, you agree to us contacting you about your feedback if you have provided your details. We treat all feedback confidentially and use it to improve our services.

Phone us

For any feedback or complaints, please call us on 1800 498 578. We are here to listen and work with you to resolve your concern.

Call 1800 498 578Contact AHHC

Other ways to share feedback

Choose the way that suits you.

Call us

Speak directly with our team on 1800 498 578. We will listen, record your feedback and work with you on next steps.

Call AHHC

Email us

Send your feedback or complaint to admin@alwaysherehomecare.com.au. We aim to respond within two business days.

Email AHHC

Make a referral or enquiry

Use our contact or referrals form to share details, and we will follow up with you directly.

Contact form

NDIS Quality and Safeguards Commission

You can raise a concern with the NDIS Commission at any time, even if you have already spoken with us.

Visit NDIS Commission

What happens next

We will work with you.

Your feedback helps us improve. We will keep you informed, treat you with respect, and make sure you have support throughout the process.

Contact us
  • We acknowledge your feedback within two business days.
  • We listen without judgement and treat your concern with respect.
  • We work with you to understand what happened and what you would like to see change.
  • We keep you informed of progress and outcomes.
  • We use feedback to improve our services and training.
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Two people laughing together
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AHHC
Always Here
Homecare
Getting started

Ready when you are. No pressure.

Give us a call or send a message and you'll speak with one coordinator who stays with you. We'll talk through what you want support with, what your funding covers, and what it would actually cost — before you commit to anything.

Get in touch