NDIS Code of Conduct.
This page is maintained by Always Here Homecare to explain how we put the NDIS Code of Conduct into practice — every visit, every decision, every day.
NDIS standards
What the NDIS Code of Conduct expects.
Respect
We treat every person with dignity, recognise their individuality, and respect their culture, beliefs, choices and privacy.
Compassion
We act with kindness and understanding, putting the participant's wellbeing at the centre of every decision.
Safety
We work in ways that keep participants, families and staff safe — following safeguards, reporting concerns and responding promptly.
Integrity
We are honest, transparent and accountable in our work, our records and our use of NDIS resources.
Inclusion
We support every person to take part in community life, make informed choices and have a say in their own supports.
Privacy
We handle personal information carefully and only share it with the right people, at the right time, for the right reasons.
This video is provided by the NDIS Commission as a guide to the Code of Conduct for workers and providers.
Our commitments
How we put these standards into practice.
We expect the same standard from every team member, whether they are providing direct care, coordinating services or answering the phone.
- Uphold the human rights and dignity of every participant
- Provide supports that are safe, competent and ethical
- Respect privacy and keep personal information confidential
- Give participants clear information to make informed choices
- Encourage feedback, complaints and independent advocacy
- Report and respond to incidents without blame or delay
- Keep accurate records and use NDIS funding appropriately
- Continuously train staff and improve our practices
Feedback, complaints or concerns
For any feedback or complaints, please call us on 1800 498 578. You can also visit our feedback page for more ways to share your concern.
Let's craft a kinder tomorrow, together.
You'll be paired with a dedicated Care Coordinator who shapes a support plan around your goals, your routines, and the people you love. Expert guidance, transparent budgets, and warm in-home support — all in one place.